CSRScape
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About
CSRScape provides a cloud-based, omni‑channel contact center platform that unifies voice, email, SMS, live chat, AI chatbots and CRM/campaign management into a single interface. The platform includes built-in voice (IVR and custom voice apps), AI‑powered chat and voice agents, real‑time analytics and dashboards, quality assurance and coaching tools, skill‑based routing, embedding widgets for websites, and integrations with CRMs such as SiteLink and Yardi. CSRScape is designed to streamline customer communications, enable self‑service and automate routine inquiries while supporting agent collaboration and performance monitoring.
Sector
Information Technology
Industry Group
Software & Services
Industry
IT Services
Subindustry
Internet Services & Infrastructure
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