Zonka Feedback
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About
Zonka Feedback provides AI-driven feedback intelligence and experience management software that captures, unifies and analyzes customer feedback across channels (surveys, email, SMS, chat, reviews, in-app, SDKs and more). Its platform offers thematic analysis, sentiment and impact scoring, role-based dashboards, CX metrics (NPS, CSAT, CES), workflow automation to close the feedback loop, and integrations with CRMs and helpdesks to turn unstructured voice-of-customer data into actionable, role-specific insights for product, support and frontline teams.
Sector
Information Technology
Industry Group
Software & Services
Industry
IT Services
Subindustry
IT Consulting & Other Services
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